TERMS AND CONDITIONS

Company Identification

The website tri3ssence.com is owned and operated by INDIGENOUS CRETAN MAPS MEDICINAL AND AROMATIC PLANTS PC (Trading Name: tri3ssence), registered at Agios Andreas, Rethymno, P.C. 74150, Crete, Greece. VAT Registration Number: EL801255973 (Tax Office of Rethymno), General Commercial Registry (G.E.MI.) Number: 152834550000. Legal Representative: Stavros Gaganis. Contact details: Telephone +30 2831031007, Email: hello@tri3ssence.com.

1. General Information and Scope

These Terms and Conditions govern all purchases, orders, and interactions executed through tri3ssence.com. By placing an order on this website, the customer accepts and agrees to be legally bound by the terms outlined herein. INDIGENOUS CRETAN MAPS MEDICINAL AND AROMATIC PLANTS PC reserves the right to amend these terms in accordance with statutory requirements.

2. Shipping Policy and Delivery Coverage

Deliveries are executed exclusively within the territory of Greece. Orders are dispatched via partner courier services directly to the shipping address provided by the customer at checkout. A flat shipping fee of €4.00 applies to every order within Greece. Shipping to destinations outside Greece is currently not available.

3. Payment Methods

Payment for all orders placed on tri3ssence.com is processed exclusively online via Credit, Debit, or Prepaid Cards through the secure Cardlink Payment Gateway. Cash on delivery (COD) and bank transfers are not accepted. All card transactions are encrypted and processed directly by Cardlink under strict security protocols. Sensitive card details are neither stored nor accessible by our company servers.

4. Non-Delivery of Goods

If a dispatched order is not delivered to the recipient, the company conducts an immediate internal check and verifies with the carrier. Upon confirming non-delivery, tri3ssence.com arranges either a prompt re-dispatch of the goods or a full refund back to the customer’s payment card.

5. Defective, Damaged, or Incorrect Products

If a product arrives damaged, defective, expired, or incorrect relative to the order confirmation, tri3ssence.com guarantees immediate replacement at no additional charge to the customer. The buyer must notify customer service upon receipt or the next business day, via email at info@tri3ssence.com or by telephone at +30 2831031007, to initiate the replacement procedure.

6. Right of Withdrawal and Returns

Pursuant to European Directive 2011/83/EU and national consumer legislation, retail customers hold the right to withdraw from the contract and return purchased items within 14 calendar days from physical receipt. This right applies strictly provided that the product packaging remains sealed, unopened, undamaged, and accompanied by the original receipt or sales invoice. Any promotional items or gifts included with the purchase must also be returned in their original condition. For returns due to a change of mind, the customer bears the full cost of return shipping.

7. Order Cancellation

Customers may request cancellation of an order prior to dispatch by contacting customer service directly. If the order has already been dispatched to the courier, the cancellation request will be handled in accordance with the standard 14-day withdrawal policy upon the parcel’s return.

8. Refund Procedure

Refunds for approved returns, cancellations, or non-delivery are processed back to the credit or debit card used for the initial purchase via the Cardlink Gateway. Refund transfers are executed within 7 to 10 business days following parcel inspection at our facility.